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About Aramark
Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world?s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. ?Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities.Aramark is recognized as one of the World?s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

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About Avendra

Avendra is North America?s leading hospitality procurement services provider. Avendra was founded in 2001 by hospitality management companies looking to leverage buying power and create efficiencies in supply chain management. Acquired by Aramark in 2017, Avendra now manages supplier contracts and sourcing responsibilities for Aramark businesses in North America, other group purchasing organizations owned by Aramark, as well as our traditional hospitality clients. We combine years of hospitality expertise, purchasing power, services and software to help customers impact the bottom line, improve operational performance, and better serve guests and customers. Avendra is headquartered in Rockville, Maryland and employs about 400 associates.

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Position Summary.? ?The Account Manager (AM) is the primary Avendra representative dedicated to managing the comprehensive business relationships with a group of Avendra?s Growth Accounts? key clients. The AM strives to understand each client?s business strategy, business objectives, and goals. The AM will build deep account relationships from a service and economic perspective, ensuring high customer satisfaction with Avendra programs and greater penetration of Avendra offerings which leads to increased participation (spend) and compliance.? The AM is responsible for designing and executing comprehensive account plans (?managed? accounts) which ultimately retain clients long-term, by delivering Avendra value (resources, expertise, and services) appropriately aligned with client goals and objectives.

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Position Reports to: VP, Growth Account Management

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Primary Responsibilities

  • Establish and maintain excellent relationships with key customer contacts within corporate level
    • Lead the business relationship with a complete understanding of the business points including contract terms, financial/legal obligations, and profitability
    • Successfully renew client contracts with Avendra
    • Assure connectivity between the client?s infrastructure and Avendra?s competencies ? key influencer awareness, exposure, and satisfaction
    • Lead regularly scheduled executive business reviews or remote calls with key Clients? corporate stakeholders
      • Creation of Meeting materials, including PowerPoint and Executive Reporting Package dissemination
    • Attend and present at Client GM Conferences
  • Develop and implement account client plans, which accurately assess client business strategy, goals and objectives and allocate Avendra resources against various objectives to increase participation (spend & revenue), satisfaction and retention
    • Identify and measure results against objectives (spend & revenue)
  • Facilitate communication on strategy, priorities and initiatives to appropriate support organizations (Avendra Field Support, Customer Service, or other departments within Avendra,
    • Manage activities and projects for desired measurable results for client and Avendra

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Secondary Responsibilities?

  • Educate ? simplify the complexities of program participation while promoting Avendra?s overall value proposition

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Primary Competencies ?

  • Planning and Organization
  • Problem Solving & Analytical Skills
  • Effective Written and Oral Communications
  • Functional/Technical Skills
  • Influencing Others (P3 and above)
  • Relationship Building

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Other Duties. ?Please note this role description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job.? Duties, responsibilities and activities may change at any time with or without notice.

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Work Environment.? This job operates in an office setting.? This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

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Physical Demands. This is largely a sedentary role with some light lifting of files possibly needed.?


Role Requirements

  • Ability to establish and maintain strong working relationships with the appropriate corporate office support and executive suite
  • The ability to balance being an advocate for the clients? interests with implementing Avendra?s goals with the customer
  • Ability to ?make things happen?, either in troubleshooting role or in analyzing, identifying, or implementing an increase in the penetration of Avendra?s offerings
  • Excellent communication and organizational skills
  • Strong analytical skills, presentation skills, and F&B knowledge preferred

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Overnight Travel Requirements.? Type: All modes of transportation, percentage 10-25%, length: 1-2 nights

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Years of Relevant Experience.? ? 5-8 years of experience (MFD, Hospitality, GPO, Account Management or similar)

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Education Requirements.?? BS/BA in relevant field or equivalent years' experience.?

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The primary goal of the AM is to increase participation, drive compliance, and maintain customer satisfaction with Growth Account Clients.



* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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