Service Advisor at Quick Lane Auto Center

Gosch Auto Group in Hemet, CA

  • Type: Full Time
position filled
Gosch Quick Lane Auto Dealership currently has an opportunity for a Service Advisor.We are a family owned and operated business.We offer a family-friendly work atmosphere and offer our employees benefits that our competitors can't match.We want people who are looking for a career and not just a job!Customer service focus - greeting customers, fulfilling needs, fostering a positive friendly environment and loyal customer base.Qualifications and Skills* Proven sales track record in a retail environment* 1 years of experience* Strong telephone skills with the ability to provide customers with product information, schedule appointments, and handle their automotive service needs* Solid understanding of automotive service industry - mechanical knowledge* Dependable Transportation* Verifiable Work History• High School Diploma or equivalent. Degree a plus!Automotive Service Writer Advisor Job Duties:• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.* Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.* Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.* Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.* Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.* Maintains automotive records by recording problems and corrective actions planned.* Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Keywords: Advisor, Adviser, Service, Automotive, Consultant, ASM, WriterJob Type: Full-timeExperience:• Service Advisor/Writer: 1 year• High school or equivalent• Driver's License </script>

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