Domain Lead - IBPO USA

Employment Type

: Full-Time

Industry

: Advertising/Marketing/Public Relations



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Description Reporting and Analytics
Domain Lead
Framingham, MA

In the role of Domain Lead, you will focus on operations management, provide inputs for implementation of new solutions, support Delivery Lead and Practice in sales cycle with Due Diligence activities, manage client satisfaction with the objective of improving account penetration in the Domain within the norms and guidelines of Infosys

In this role you will be responsible for contracting and agreement, quality planning, people management, operations management, strategy and road map definitions (domain), initiatives at the unit level.
Location for this position is New Jersey.

Qualifications
Basic
  • Bachelor s Degree in any career stream
  • At least 7 years of experience relating to the job description
  • Preferred
  • Proficient in SQL and Power BI
  • Previous work experience in reporting and analytics
  • Ability to provide business solutions based on data
  • Ability to work independently and without supervision
  • Ability to ensure data accuracy is met by using validation checks
  • Ability to work on tasks which are adhoc in nature
  • Communication Skills
  • Analytical skills
  • Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
    The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

    About Us
    Infosys BPM, the business process management subsidiary of Infosys (NYSE: INFY), provides end-to-end transformative services for its clients across the globe. The company s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

    Infosys BPM has 32 delivery centers in 14 countries spread across 6 continents, with 35,058 employees from over 80 nationalities, as of March, 2018.

    The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company s senior leaders contribute widely to industry forums as BPM strategists.

    EOE/Minority/Female/Veteran/Disabled


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