Site Manager - Bilingual - Gloucester


: $108,380.00 - $167,060.00 /year *

Employment Type

: Full-Time


: Executive Management

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Site Manager


We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.

We an opening for a Site Manager. Under the general direction of the Director of Operations, the Site Manager oversees the daily operations of the Family Health Center, including supervising Patient Service Representatives and Medical Assistants. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!


* Regularly monitors supplies, equipment, and maintenance of the site and ensures staff at both medical and dental sites have the supplies, functional equipment, and clean/safe physical space to do his/her job. Reports problems and coordinates requests for repairs to the appropriate NSCH staff.
* Handles all in-person patient complaints with timely reporting to Director of Operations
* Provides outstanding customer service to internal and external customers
* Assists patients with enrolling in the NSCH patient portal
* Screens patient eligibility for sliding fee discount
* HIPAA: maintains strict patient confidentiality
* Participates in meetings, as needed
* Provides backup support for Patient Service Representatives (PSRs) at Site as needed
* Performs additional duties to fulfill NSCH's mission, as assigned
* Supervises the PSRs at Site.
* Supervises the Medical Assistants (MAs) at Site; MAs' performance is managed by individual clinicians for whom they provide support.
* Coaches, mentors and provides training opportunities for staff to ensure they are performing to their highest potential.
* Ensures that PSRs verify patient insurance and demographic information and collect co-payments, as appropriate.
* Ensures that PSRs are screening for patient eligibility for sliding fee discount.
* Ensures staff is following the proper registration guidelines, verifying insurances and processing co-payments.
* Disseminates and interprets information to assure that new and existing PSRs and MAs are familiar with NSCH policies, procedures, and performance expectations for their job role.
* Collaborates closely with other managers and Director of Operations to ensure appropriate staffing patterns of clinical and non-clinical support staff at the Site.
* Establishes an environment which fosters teamwork and open communication.
* Attends all required enrollment trainings, as needed.
* Assists patients with insurance application process, as needed.
* Provides insurance enrollment assistance to existing and future NSCH patients and the general public, as needed.
* Collaborates with NSCH PSRs to ensure that the eligibility and enrollment needs of NSCH's patients are met with a demonstrated commitment to high quality customer service.
* Other duties as assigned.


* 2+ years working in a patient centered medical home (PCMH) ambulatory health care setting preferred, preferably a community health center
* Supervisory experience in a PCMH ambulatory health care setting; community health center experience preferred
* Values cultural diversity and other individual differences at NSCH, ensuring that the organization builds on these differences
* Experience with GE Centricity Practice Management and HER, preferred
* Fluency in English AND Spanish or Portuguese required
* Proficient in Microsoft Office applications (Excel, Word, Powerpoint)
* Valid MA driver's license and ability to travel to other sites and/or outreach and enrollment events on nights and weekends
* Proven quality improvement and process improvement experience
* Self-motivated and self-directed to work within a team and/or work independently
* Extremely detail-oriented in both verifying own work as well as the work of others

The Organization

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2016, NSCH provided services to 13,157 patients through 54,460 visits. NSCH has 10 services sites: Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans. NSCH is an equal opportunity employer. Visit for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (\"protected class status\"). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

* Recruit, hire and promote for all job classifications without regard to protected class status;
* Base decisions on employment so as to further the principles of equal employment opportunity;
* Make promotion decisions are in accord with principals of equal employment opportunity;
* Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
* Make equal employment opportunities available to qualified disabled or handicapped persons;
* Provide equal employment opportunities to those who are Veterans.


Please visit to apply. Please include resume, cover letter and salary requirements

Associated topics: administrative assistant, administrative officer, administrative staff, administrative support, assistant, chief operations officer, facilities, front desk, front office, records management * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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